FAQS

 

• How can I book a vehicle?
You can complete bookings through the website, mobile app or by simply calling 01924 824555

 

• How will I know what vehicle will be picking me up
When your job is assigned to a driver you will receive a sms message providing the make and model of the car with a registration number. You can track the driver through the app.

 

• If I lose a personal belonging in your vehicles
Please fill form within24 hrs providing us with as much details as possible and if found we will contact you.

 

• How do I set a receipt?
All the drivers have on board receipt pads alternatively you can email for a receipt.

 

• What do I do if the vehicle is late?
You can track your vehicle through our app, call the driver directly on the app or simply call us on 01924 824555. Live tracked in the control room allow us to locate vehicles within a few yards.

 

• What is your waiting time policy?
Once onboard our drivers will charge for any stopovers i.e. shops.

 

• Where will I be picked up at the Airport?
For standard car bookings the driver will meet you in the car park and will provide 30Mins free waiting time. After this a waiting charge of 15p per minute will be applied.

For executive booking the driver will wait within the terminal with a name board and provide 30 mins complementary waiting time. After this waiting charge of 20p per minute will be applied you can add a delay time to your booking if you know that your flight will be delayed.

 

• What payment methods do you accept?
Customers can pay by cash directly to the driver or pay by credit/debt card by ringing us on

01924 824555
There is a booking fee applied to the card facility
Online payment methods available on the app

 

• Can I Book a driver for the whole day
Yes you can. The day rate will be dependent on the mileage travelled. Please ring for details